HELP

ORDERING & PAYMENT

Online Orders: Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the shopping cart in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

Note: An authorization in the amount of your order including shipping and tax if applicable will appear on your credit card. However, you will not be charged for the order until it ships.

Telephone Orders: If you prefer to place your order over the phone, please call us at 1-855-273-4732.  If you have a question or need further assistance, our Customer Service Department is available Monday through Friday from 6am to 5pm (PST) and on Saturday from 8am to 4pm (PST).

BEARPAW Ecommerce LLC
1415 Greg Street Suite 101
Sparks, NV 89431

Tax: Due to the continual changing of state tax laws, your order may be subject to tax. Many states require tax on merchandise and shipping, while others do not. New states may be granted tax rights at any time. Please contact our Customer Service department at 1-855-273-4732 to inquire about your state's present tax requirements.

Presently, BEARPAW Ecommerce LLC, is only collecting sales tax in California and Nevada.

Payment: We accept all major credit cards (Visa, MasterCard, American Express and Discover) (Sorry, no checks, money orders, or CODs). All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Please allow 7-10 business days to receive your order. All prices are in U.S. currency.



SHIPPING

Shipping MethodCostEstimated Delivery Time
Standard (orders over $49) FREE Allow 7-10 business days
Standard $5.95 Allow 7-10 business days
UPS Ground (orders over $49) $3.00 Allow 5-7 business days
UPS Ground $8.95 Allow 5-7 business days
UPS 3-day select $19.95 Allow 3 business days
UPS 2nd Day $29.95 Allow 2 business days
UPS Next Day $49.95 Arrives the next business day

NOTE: Standard shipping offered for P.O. Box delivery. All other methods require a physical street address. Alaska, Hawaii, and US Territories - USPS Priority Mail, UPS 2nd Day and UPS Next Day only.

Free Shipping: We offer FREE Standard shipping and exchanges within the U.S. on orders over $49. Products ordered with Standard shipping normally arrive within 7-10 business days. UPS Ground and Express delivery is available for an additional charge.

General Information: Our warehouse is located in Northern Nevada. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00am PST (Noon EST) usually ship out the same day. If you order an item that is on back-order, it will ship to you as soon as it becomes available. If you order multiple items, we will ship the in-stock items immediately and send the back-ordered items at a later date. You will not be charged shipping for the back-ordered item.



BEARPAW WARRANTY

BEARPAW footwear is guaranteed against defective materials and workmanship for one year from the date of purchase. If you incur a defect within the first 30 days and you purchased it at a retail store, simply return the product to the retailer with your receipt. After 30 days or if purchased online at bearpaw.com, you can submit a warranty claim and we’ll replace your product free of charge pending our inspection.

Toggle Replacement: If you're simply missing a toggle (or two) we offer free replacements. Order replacement toggles here.

Warranty Claim: Click here to submit a warranty claim.


RETURNS & EXCHANGES

Returns: If you are not satisfied with your purchase, you may return new, unworn items within 90 days for an exchange or refund of your purchase price (receipt or invoice required). A pre-paid return label is included in your package.

If you received the wrong or defective item use the enclosed pre-paid shipping label to exchange or return it conveniently.

If you did not buy through bearpaw.com, you can contact our corporate office at [email protected] with any other questions.

Credits: All refunds are credited back to the card used to make the original purchase. The same is true for all disposable gift cards. If you plan to return an item, please have the original card available. Any refunded amount will be credited to your card as soon as we have processed your return. Please allow one billing cycle for the credit to be issued.

Exchanges: For credit card security purposes, we create a new order and charge it to your credit card. Once the returned items are processed, we will issue credit back to the original credit card.

Note: While we strive to process all returns within one week of receipt to our warehouse, please allow up to 14 business days for your return or exchange to be processed. For your protection, you may wish to insure your return package.

Complete the returns form on the back of your invoice and send it along with the merchandise you wish to return to:

BEARPAW Ecommerce LLC
1415 Greg Street Suite 101
Sparks, NV 89431

Price Adjustments: We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, send us an email message at [email protected] within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original credit card.



INTERNATIONAL

Bearpaw.com does not ship to international destinations.



TERMS & CONDITIONS

This document was last updated on October 17, 2014.


1. USE OF THIS WEBSITE

This website is operated by Romeo & Juliette Inc. d/b/a BEARPAW brand (hereinafter "BEARPAW"), and is operated for your personal non-commercial use and information. Your use of this website is subject to the following terms and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms. If you do not agree with any of the terms, please do not use this website.

2. PRIVACY & SECURITY

Our privacy practices are explained in our Privacy & Security Policy, which also governs your visit to this website. Your continued use of this website implies that you acknowledge that you have read our Privacy & Security Policy and agree to be bound by and accept its terms and conditions.

3. OTHER POLICIES AND AGREEMENTS

When you purchase products from BEARPAW using the www.bearpaw.com website, your purchase is subject to the following agreements: Terms and Conditions, the Warranty, Shipping Policy, and Return & Exchange Policy applicable to the website and provided to you with links from the website. Certain additional terms and conditions may apply to purchases of products and other uses of portions of the www.bearpaw.com website.

4. YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. BEARPAW and its agents and affiliates reserve the right to refuse service, terminate accounts or cancel orders in their sole discretion.

5. PRODUCT INFORMATION

BEARPAW and its agents and affiliates attempt to be as accurate as possible in describing all products available for sale and/or distribution by BEARPAW. However, BEARPAW does not warrant that product descriptions or other content of this website are accurate, complete, reliable, current or error-free.

PRICE AND AVAILABILITY INFORMATION PROVIDED ON THIS WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL PRICES QUOTED ARE IN U.S. DOLLARS.

6. DISCLAIMER OF WARRANTIES

ALL MATERIAL OR INFORMATION ON THIS WEBSITE IS PROVIDED TO YOU "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. BEARPAW AND ITS AGENTS AND AFFILIATES DISCLAIM ALL WARRANTIES OR CONDITIONS, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, DURABILITY, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE. These exclusions are in addition to any specific exclusion otherwise provided in the website Warranty link provided to you. Because certain federal or state laws do not permit the exclusion of certain warranties, these exclusions may not apply to you. If you are purchasing from outside of the U.S.A. certain national laws may not exclude the disclaimer of certain warranties.

This Section shall survive the termination or expiry of this Agreement.

7. LIMITATION OF LIABILITY

BEARPAW ITS AGENTS AND AFFILIATES WILL NOT BE LIABLE FOR ANY DAMAGES, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, FOR USE OF OR INABILITY TO USE MATERIAL, PRODUCTS OR SERVICES OF ANY KIND, DELAY OF OR PARTIAL DELIVERY, TERMINATION OF RIGHTS OR LOSS OF PROFITS, DATA, BUSINESS OR GOODWILL, WHETHER ON A CONTRACTUAL, TORT OR EXTRACONTRACTUAL BASIS, OR TO PROVIDE INDEMNIFICATION OR ANY OTHER REMEDY TO YOU OR ANY THIRD PARTY. THE SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM MADE AGAINST BEARPAW ITS AGENTS OR AFFILIATES IS THE REFUND OF THE PURCHASE PRICE OF THE PRODUCT YOU PURCHASED FROM THIS WEBSITE.

This Section shall survive the termination or expiry of this Agreement.

8. COPYRIGHTS AND TRADEMARKS

Material on this website, including but not limited to texts, images, illustrations, software, audio clips and video clips, is owned or otherwise provided by BEARPAW, and BEARPAW does not represent or warrant that such material does not infringe the rights of any other person or entity. The material on this website is protected in the United States and in other jurisdictions by the U.S. Copyright Act and by virtue of the applicable international treaties. Consequently, the material on this website may not be copied, reproduced, republished, downloaded, posted, transmitted, distributed or modified, in whole or in part in any form whatsoever, including but not limited to text, audio or video, without the prior written consent of BEARPAW. Trademarks, logos and service marks (collectively, "Marks") displayed on this website are registered or unregistered Marks of BEARPAW or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. Nothing in this website is to be interpreted as conferring a right to use the Marks or the material protected by the U.S. Copyright Act.

9. GOVERNING LAW

This website and any transaction conducted on or from it shall be governed by the laws of the state of California and the laws of the United States of America applicable therein without reference to principles of conflict of laws. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

This Section shall survive the termination or expiry of this Agreement.

10. DISPUTE RESOLUTION; INJUNCTIVE RELIEF

IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY.

Binding Arbitration

Any dispute, difference, controversy or claim between us or by either of us against the other or the employees, agents, officers, directors, successors, agents, assigns or affiliates of the other, arising out of, relating to, or having any connection with, the present terms, this website, any use of this website and any transaction conducted on or from it (whether contractual or extra-contractual, in contract or tort, pursuant to statute or regulation, or otherwise, and whether pre-existing, present or future), (hereinafter collectively referred to as "Claims" and each, individually, as a "Claim") shall be referred to and finally resolved by binding arbitration, to the exclusion of courts of law, before or under the rules of the American Arbitration Association under its Commercial Arbitration Rules then in effect.

However, before you submit a Claim for arbitration, you must first contact our customer service representatives at 1-855-273-4732, and give us an opportunity to resolve the dispute. Similarly, before BEARPAW takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty (60) days from the date you or BEARPAW is notified by the other of a dispute, then either party may then initiate the arbitration process as provided in the Commercial Arbitration Rules.

THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THESE TERMS AND MAY NOT AWARD EXEMPLARY OR PUNITIVE DAMAGES OR ATTORNEYS' FEES. YOU AND BEARPAW BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THESE TERMS.

This Section shall survive the termination or expiry of this Agreement.

11. CHANGES TO TERMS / SEVERABILITY

BEARPAW may modify, alter or otherwise update the terms applicable to this website from time to time. We will notify you of any such modifications to this website by posting notice of such changes on this website. Following the posting of such changes, your continued use of this site will constitute your acceptance of these terms and other policies, as modified. You will be bound by such changes. If any one of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

12. NO WAIVER

The failure of BEARPAW to enforce any provisions of these terms or to respond to a breach by you or any third party of these terms shall not in any way waive the right of BEARPAW to subsequently enforce any of the terms and conditions contained herein or to act with respect to similar breaches.

13. ENTIRE AGREEMENT

These Terms and Conditions, together with all other agreements, terms or conditions incorporated or referred to herein constitute the entire agreement between you and BEARPAW with respect to the use of this website and any transaction conducted on or from this website and its contents, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter hereof, and may not be amended or modified except in writing, or by BEARPAW making such amendments or modifications available to it pursuant to the terms hereof.

14. TERMINATION

BEARPAW reserves the right, at its sole discretion, to terminate your access to all or any part of this site, with or without notice.

15. HEADINGS

The headings used herein are inserted for convenience of reference only and do not affect the construction or interpretation of the terms and conditions herein.