Privacy

PRIVACY & SECURITY

BEARPAW ECommerce LLC (BEARPAW) Website Privacy Statement: This document was last updated on November 8, 2022.

1. Acknowledgment and acceptance of terms
BEARPAW is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing bearpaw.com, you acknowledge and fully understand BEARPAW's Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. Participating Merchant Policies
Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in BEARPAW services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect and How We Use It
BEARPAW collects certain information from and about its users three ways: Directly from our customers, Web Server logs, and with Cookies as described below:

Our Customers
Use of your personal data collected via ordering products on our website or signing-up for our Email lists is for private use only. We do not sell, rent or in any other way distribute this information to other companies or marketing agencies.

Web Server Logs

When you visit our website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

Use of Cookies
We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

If you prefer to disable Cookies on your computer, you can visit this site http://www.networkadvertising.org/choices/ which can provide you with valuable information to assist you with the process.

4. Remarketing
BEARPAW uses the concept of remarketing - an advertising strategy that allows us to show ads to users who have previously visited our website as they browse other sites on the Internet. The goal is to leverage the user’s previous displayed interest to increase the likelihood that they will come back and purchase. This is accomplished by an ad network – for example Google AdWords by placing an anonymous cookie on your computer so that future ads can be offered to you based upon your previous activities on our website.

Wait, Isn’t That A Little Creepy?
Remarketing isn’t about spamming or stalking prospects. Instead, it’s about selectively targeting users who have previously demonstrated an interest in BEARPAW products with related ads. Remember, we’re not sharing any of your behavior or personal information with anyone – ever.

5. Mailing Address/Email/Telephone use
If you supply us with your postal address, telephone number and/or email address online you may receive periodic contact from us with information on new products and services or upcoming events. If you do not wish to receive such communications, please let us know by contacting us in one of the ways listed below.

How to Remove your Name from Our Mailing, Email or SMS List:

  • You may send an email to - support@bearpaw.com
  • You may send mail to the following address:
    BEARPAW Ecommerce Customer Service, 7524 Old Auburn Rd., Citrus Heights, CA 95610
  • You may call the following telephone number: 1-855-651-1771
  • All emails that we send you offer an “opt out” or “unsubscribe” option included in the email itself
  • Text the single keyword command STOP to +18778200353 or click the unsubscribe link (where available) in any text message to cancel.

Mobile SMS Terms of Service

The BEARPAW mobile message service (the "Service") is operated by BEARPAW (“BEARPAW Ecommerce LLC”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to BEARPAW’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of BEARPAW through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with BEARPAW. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18778200353 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other BEARPAW mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18778200353 or email support@bearpaw.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

6. Security
We take reasonable administrative, physical and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form behind a firewall designed to block access from outside our network. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

7. Do California Residents have Specific Privacy Rights?
Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
 
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
  1. every individual who is in the State of California for other than a temporary or transitory purpose and
  2. every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents." If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.
 
What categories of personal information do we collect? 
We have collected the following categories of personal information in the past twelve (12) months:
  • Identifiers: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
  • Personal information categories listed in the California Customer Records statute: Name, contact information, education, employment, employment history and financial information
  • Commercial information: Transaction information, purchase history, financial details and payment information
  • Internet or other similar network activity: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
  • Geolocation data: Device location 
We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels; 
  • Participation in customer surveys or contests; and 
  • Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
 
More information about our data collection and sharing practices can be found in this privacy notice.
 
You may contact us by email at support@bearpaw.com, by calling toll-free at 1-855-651-1771, by visiting https://bearpaw.com/contact-us/, or by referring to the contact details at the bottom of this document.
 
If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.
 
Will your information be shared with anyone else?
 
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
 
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.
 
http://www.bearpaw.com has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. http://www.bearpaw.com will not sell personal information in the future belonging to website visitors, users and other consumers.
 
Your rights with respect to your personal data
 
Right to request deletion of the data - Request to delete
 
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
 
Right to be informed - Request to know
 
Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information; 
  • the categories of personal information that we collect; 
  • the purposes for which the collected personal information is used; 
  • whether we sell your personal information to third parties; 
  • the categories of personal information that we sold or disclosed for a business purpose; 
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and 
  • the business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
 
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
 
We will not discriminate against you if you exercise your privacy rights.
 
Verification process 
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
 
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
 
Other privacy rights 
  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data 
  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. 
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.
To exercise these rights, you can contact us by email at support@bearpaw.com, by calling toll-free at 1-855-651-1771, by visiting https://bearpaw.com/contact-us/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.  
 

8. Changes to this Statement
BEARPAW has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm