NoFraud FAQ's

Who is NoFraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/call/text message from NoFraud to confirm a transaction?

You received an alert email/call/text message because your transaction showed signs of irregular shopping characteristics and/or elevated risk. UMZU wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do; unless you have been instructed by a fraud analyst to provide additional information.

Will NoFraud ever ask me for my personal information?

You may be asked for information that can identify you as the card holder. UMZU and NoFraud will NEVER ask you for your full credit card number, social security number, or any other sensitive data.

Will my order be delayed?

Once your response is received, your response will be reviewed by a NOFRAUD analyst who will either or approve or deny the charge.

What if my order is denied after review or I do not respond to NoFraud?

The order will be cancelled and the card will be refunded.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. It is also recommended to look through the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.

How can I find out more about NoFraud?

You can visit their website at to learn more.