Frequently asked questions
Simply sign up to create your account and start earning rewards!
Earn Paw-Points by signing up, making purchases, and more! Check out the "Ways to Earn" section for details.
Log in and head to your Loyalty page to redeem your Paw-Points for rewards. You can also use your Paw-Points directly at checkout.
Log in to your account! Your Paw-Points balance will be highlighted at the top of the page.
Paw-Points will expire after one year if there isn't any account activity.
Rewards will not expire once they are activated in the account.
If you return a purchase, the Paw-Points you earned for that purchase will be deducted from your account.
On your birthday! The only instance in which birthday Paw-Points will be delayed until next year is if your birthday is within 1 day from the day you entered it.
No, unfortunately Paw-Points cannot be redeemed on an order after the purchase has been completed.