We want you to love your shoes!
Our tagline, Live Life Comfortably, applies to all phases of the shopping experience, including returns. If you are not satisfied with your purchase, you may return new, unworn, eligible* items within 90 days for a refund of your purchase price.
*BEARPAW Outlet items (prices ending in .95) are final sale and not eligible for returns.
Once your items arrive at our warehouse, your refund will be initiated immediately. All refunds are credited back to the card used to make the original purchase. Please allow up to one billing cycle for the credit to be issued to your credit card account. If
For credit card security purposes, we do not offer true exchanges. Simply return the item that didn't work for your and place a new order at any time for the replacement pair. After completing the return online, a refund for your initial order will be processed once it has been scanned at a selected drop off location.
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase. To obtain a price adjustment on an online purchase, send us an email message at support@bearpaw.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference on your original credit card.
BEARPAW customer service representatives are available to assist you Mon - Fri, 8am - 5pm PST.
To contact us by live chat, email, or phone, please click here.